When you place an order, we obtain a "temporary authorization" by contacting the bank or credit card company electronically to verify that funds are available. Your bank or credit card company may remove or set aside the necessary funds to cover the order for a period of up to five business days.
We do not charge your card until the order has shipped. When we process a charge to the card, that first “temporary authorization” charge should automatically be removed by your bank or credit card company. If it has been longer than a 4-5 days and the charges are still there, contact firstname.lastname@example.org.