FAQ
ACCOUNT INFORMATION
SHOPPING
- I’m having trouble placing my order!
- Why is there an error message when I try to place an order?
- How will I know if my order was processed?
- What if I did not receive an order confirmation for my order?
- Why did I get an error message that my address is incorrect?
- Can I change or cancel my order?
PAYMENTS
- What payment methods does Langehair.com accept and is it safe to use my credit card online?
- Can I pay using a foreign currency?
- Why are there multiple charges on my card?
- When will I get charged for my order?
- I have an unauthorized charge on my card?
- I am unable to use my card?
SHIPPING
- When will my order ship?
- Can I add or remove a product after my order has shipped?
- Can I change or cancel my order once it has been shipped?
- How long will it take for my order to arrive?
- Help, My tracking number doesn’t work.
- My order never arrived, what do I do?
PRODUCT RETURN, EXCHANGE, LIMITED WARRANTY
PRODUCT
- How do I operate L'ange Product
- What is Tourmaline and what are the benefits?
- What are the benefits of a Titanium Styling Tool?
- What are the benefits of Ceramic Styling Tools?
- What is the difference between Tourmaline and Titanium?
- What is Infrared Heat and what does it do for my hair?