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Customer Service

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Latest activity by Customer Service
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    Customer Service created an article,

    Are our products Cruelty Free?

    We're always proud to say that yes, we are cruelty free, however, we cannot be considered vegan as while we don't use animal byproducts, we are made in a facility that does come into contact with p...

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    Customer Service created an article,

    LIMITED WARRANTY

    LIMITED WARRANTY We are pleased to offer a limited one-year warranty on L'ange Hair products. Our limited warranty covers the product against damage caused by faulty material and/or workmanship. At...

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    Customer Service created an article,

    RETURN/EXCHANGE BUNDLES AND SETS

    Unfortunately, at this time, you can not process a return request via our L'ange Return Center for Bundles and Special Packages (such as the Bijou). If you purchased a bundle or set and want to ret...

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    Customer Service created an article,

    RETURN/EXCHANGE INTERNATIONAL ORDERS:

    At this time, we are unable to generate return shipping labels for international orders. Therefore, international customers will be responsible for the cost of the return shipping. If you have any ...

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    Customer Service created an article,

    How do I exchange an item I believe to be damaged?

    If you have a tool that is damaged or defective, we suggest that you let us troubleshoot the problem with you first by sending us an email with your issue. You can use our automated system to proce...

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    Customer Service created an article,

    What if my exchange arrives at the warehouse before my Instant Refund Voucher has been used?

    You’ll be refunded in full to the original form of payment, and will be asked to simply provide a credit card at checkout to place a brand-new order.

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    Customer Service created an article,

    When should I mail back the item(s) I want to exchange?

    Return your unwanted item(s) as soon as you can, using the return label provided. Please remember to include the original packing invoice! It is important that you ship the item you wish to return ...

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    Customer Service created an article,

    What if my exchange order costs more than my Instant Refund Voucher?

    You will need to enter your credit card information for the remaining balance.

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    Customer Service created an article,

    What if my exchange order costs less than my Instant Refund Voucher?

    You will get a refund back to the original form of the payment provided.

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    Customer Service created an article,

    How long should it take to process my exchange?

    The exchange will be treated as a brand-new order and processed immediately from the time you click ‘Confirm!’ Look out for your confirmation email once the order is placed. The transit time of you...